Frequently Asked Questions
Who can shop at Spa Order?
Spa Order is open to everyone. While our products are designed with estheticians and beauty professionals in mind, you do not need a professional license to order most products.
Where do you ship?
We currently ship within the United States. Shipping rates and options are calculated at checkout based on your order total and location.
Do you offer free shipping?
Yes. Orders $89 and over qualify for free shipping within the continental United States.
How long does shipping take?
Most orders are processed within 1 to 2 business days. Delivery time depends on the shipping method selected at checkout and your location.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow it every step of the way.
What is your return policy?
Due to the nature of our products, returns are limited to unused and unopened items. Please visit our Shipping & Returns page for full details or contact our team for assistance.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with photos and your order number. Our team will work quickly to resolve the issue.
Do you offer volume discounts?
Yes. We offer volume pricing on select products, including hard wax. Volume discounts are automatically applied when qualifying quantities are added to your cart.
Can I combine volume discounts with subscriptions?
Subscription discounts and volume discounts cannot be combined on the same item. The best available discount will apply.
How does Subscribe & Save work?
Subscribe to eligible products and receive automatic recurring deliveries at a discounted rate. You choose the frequency and can update, skip, pause, or cancel anytime from your account.
What payment methods do you accept?
We accept major credit cards and other secure payment options available at checkout.
Are your products professional grade?
Yes. Our products are formulated for professional use and trusted by estheticians and spa owners nationwide.
Are your waxes safe for sensitive skin?
Our waxes are formulated with performance and skin comfort in mind. We recommend patch testing before full use, especially for sensitive clients.
How do I choose the right wax for my services?
Each wax product page includes recommended usage and benefits. If you need help choosing, our team is happy to guide you.
Do you offer education or product support?
Yes. We are here to support your success. If you have product questions or need guidance, reach out to our team for personalized assistance.
Can I change or cancel my order after placing it?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible and we will do our best to help.
How can I contact customer support?
We are here to help. You can email us, give us a call, or use the Contact Us form on our site. Our contact details and hours are listed in the footer.