FAQ

Here is a list of the questions we are most often asked. Still need help? Call us M-F 8am-5pm CST at 833-907-1791. We're available by email anytime sales@spaorder.com.

Shipping

We ship anywhere in the US, Puerto Rico, Canada, and Europe. Note that there are restrictions on some products that cannot be shipped to certain destinations.

Shipping costs vary and most are calculated based off the carrier, shipping location and product weight. Free ground shipping on orders over $149 within the United States (48 contiguous states only). To qualify for free shipping, your subtotal must be at least $149 (before taxes and discounts). Equipment and dropship items do not qualify for free shipping. 

Additional charges may apply for dropship, freezable, hazardous materials and products that require refrigeration. Estimated flat rate shipping is calculated for equipment and dropship items.

Most in stock orders placed before 2:00 PM CST will ship the same day but please refer to your Order Status online for shipping and tracking updates.

IF your order is required by a specific date, we recommend upgrading to an expedited shipping method.

Tracking Orders

All orders placed online can be tracked by logging into My Account and clicking on the order you wish to track. OR enter your order number on our Track Your Order page (most Spa Orders start with A-XXXXXX). 

As a reminder, most in stock orders placed before 2 pm CST will ship the same day, M-F. It may take up to 24 hours to see updates to tracking. 

Delivery Issues or Damaged Packages

Please check the number of packages received and for visible damage upon receipt. Do not accept a damaged or short shipment without noting the damage or shortage on all copies of the receipt document or freight bill.

In the case of missing packages or damage, immediately contact customer service for replacement product and assistance in processing freight claims. 

Is your order saying ‚Äúdelivered‚ÄĚ but you still haven‚Äôt received it?

Let us open an investigation for you with the shipping service that delivered your order.  It normally takes the shipper 3-4 business days to investigate and get back to us with their findings. Once we hear back from the shipper, we will reach out to you directly to share the results of the investigation. 

Return Policy

Spa Order is committed to your satisfaction. Please contact Spa Order within 30-days of receiving your order if for any reason you are dissatisfied. All return requests must be authorized by Customer Service prior to returning goods. Restocking fees may apply. Some items may not be returnable for sanitary reasons. Please see our Returns page for detailed information on how to initiate a return. 

Cancellation Policy

We usually process orders in the same business day, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 833-907-1791, M-F 8am-5pm CT.

Wholesale and Private Label

Email sales@spaorder.com for our wholesale and private label opportunities.