Dear Valued Customers,
We hear you. We know you are tired of prices going up. Trust us, we feel your pain. We've all noticed how prices seem to be on the rise everywhere.
Here at Spa Order, we pride ourselves on being a small yet resilient business with a long history. We're no strangers to feeling the challenges of navigating a fluctuating economy.
Each hike in costs from our raw material suppliers and manufacturers is felt deeply by us, and we understand the impact that increased prices have on businesses like yours.
We've always viewed increasing our prices as a last resort. Our goal has been to absorb these challenges internally as best as we can, which is why in 2023, we didn't raise our prices and instead tried to offer discounts where we could.
But as we step into 2024, the reality of the last few years of rising costs without increasing prices is something we can no longer fully absorb internally.
To continue providing you with the highest quality products, premium waxes, and service that you expect and deserve, we find ourselves in a position where we need to adjust our prices.
Let me assure you, this decision doesn't change our commitment to you. Our priority remains - to support and enhance the services you offer to your customers:
Uncompromised Quality: We refuse to compromise on the quality of our products, especially our premium waxes. We understand that this quality directly affects the services you provide, and we're committed to maintaining our high standards.
Dedicated Customer Service: We've invested in growing our customer service team to ensure that whenever you need us, a real person is there to assist you at Spa Order.
Expertise at Your Fingertips: We continue to have skilled in-house estheticians on our team, available to provide product support, education, and fresh ideas to help your spa thrive.
Innovative Products: We are constantly on the lookout for new and exciting products to add to our range, helping your spa stay ahead of the curve.
Your feedback is invaluable to us. If there's ever anything you're not happy with or if you have questions or suggestions, please email us at: firstname.lastname@example.org or call us at: (833) 907-1791. We want to hear from you!
We're here because of you, and we're committed to growing together, even though challenging times.
Thank you for your understanding and continued support. We're excited to journey through 2024 with you, adapting and evolving to best meet your needs.
- Team Spa Order